Return Policy

Return policy and fees

We have a 30-day return policy for U.S and HK market, and 14-day return policy for other countries.

For U.S market, returns have a $10.00 USD shipping label fee for the first piece, and $6.00 USD for each additional piece in your order.

For HK market, returns have a $30.00 HKD shipping label fee for the first piece, and $18.00 HKD for each additional piece in your order.

For other countries, customers are required to send the returned item back to the return address at their own cost. We do not provide shipping label for this return scenerio.

Return eligiblity and instructions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For in-person orders, you’ll also need the receipt or proof of purchase.

To start a return, you can either contact us at info@chicmake.com or apply in your profile page/return request page after signing-in with your email of placing order. 

Please note that returns will need to be sent to the address provided in the follow-up email after your return request is approved. Items sent back to us without first requesting a return will not be accepted. And we may not return the items back to you unless you provide a prepaid shipping labels.

After your return is approved, you'll have 7 days, from the date you receive the return approval, to return the item back to the provided return address. If you missed the deadline, your return case will be closed without further notice.

We reserve the right to refuse a return if we inspect and decide that the returned items don't meet the requirements for refund. When your return request is declined, you'll have 7 days, from the date of return denial notification, to provide us a prepaid return shipping label so we can ship the item back to you. If you missed the deadline, the item will be disposed of without further notice.

You can always contact us for any return question at info@chicmake.com.

When reiceiving items in damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products and sales item.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards balance.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chicmake.com.