Cybele Lace Maxi

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chicmake.com. Please note that returns will need to be sent to the address provided in the email.

If your return is accepted, you are, at your own cost for non-quality issues, responsible to return the products at your local postal services with a trackable shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@chicmake.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chicmake.com.

Please note that our primary warehouse is located in NY, U.S.A and Guangzhou, China. All international orders outside the U.S.A and China are shipped on a DDU (Delivered Duty Unpaid) basis. This means your order total does not include local taxes, VAT, or customs duties, which may be assessed by your country's customs authority upon arrival.

What this means for you:

• Ex-Tax Checkout: We only collect the retail price of the garment and the shipping fee at checkout.

• Customs Clearance: Once the package enters your destination country, the local courier (such as DHL or FedEx) will contact you directly via text or email to collect any mandatory import taxes or administrative clearance fees.

• Final Delivery: These charges must be paid directly to the shipping carrier before they can release and deliver your package.

As the importer of record, settling these local fees is the recipient’s responsibility. Chicmake CANNOT predict these exact amounts or issue refunds for packages refused or abandoned due to unpaid customs fees. We recommend checking with your local customs office for specific thresholds and rates.